Data protection

Declaration on the collection of personal data

This Personal Data Collection Statement ("PICS") is intended to inform you in accordance with the Personal Data Protection Regulation (Data Protection):

  1. for what purpose your personal information collected by us will be used after collection in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");
  1. to whom your personal data may be disclosed; and
  1. to whom you can address requests for data access or correction.

We may revise these PICS by making changes to this page. You should check this page from time to time to take notice of any changes we make.

1. User data

1.1 ("we", "us", "our") is the Data User.

2. Persons affected

This PICS applies to personal data of ("you" or "your"):

(a) Visitors: individuals who visit our website;

(b) Users: individuals who purchase, request, or receive products;

(c) Contacts: individuals who contact us via our website, by email, or by other means.

3. What we collect

3.1 We may collect, store, process, transfer and use the following types of personal data:

(a) from visitors: IP address or other unique device identifiers;*

(b) from users:

  1. User name;
  2. Account password;

iii. full name; *

  1. E-mail address; *
  2. Billing address; *
  3. Delivery address;*

vii. Payment information; *

viii. telephone number;

(c) of contacts:

  1. full name; *
  2. E-mail address; *

iii. any other personal data that you provide to us.

* denotes mandatory personal data

3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, supply you with our products or respond to your communications with us.

4. Purpose and use

4.1 We are entitled to collect, store, process, transfer and use your personal data for the following purposes:

(a) to provide you with our products, such as:

  1. to manage and fulfill your orders;
  2. if you decide to register an account on our website, to create and update your account registered with us; and

iii. to process and facilitate the billing and payment of your orders;

(b) to monitor and analyze the use of our website and to compile aggregate statistics about such usage;

(c) to personalize your experience on our website, including identifying your preferences and behavior in order to better meet your individual needs;

(d) to improve our website and products based on information and feedback we receive from you and our analysis of website usage and product purchases;

(e) for research and development and by using your personal data for testing, research, analysis, and to support product development (including machine learning);

(f) for customer service and to help us respond more effectively to your service requests, feedback, and support needs;

(g) for non-marketing communications relating to your orders, such as order confirmations and shipping notices;

(h) for technical purposes and project management requirements;

(i) to maintain the security and integrity of personal data collected through our website;

(j) to prevent fraud;

(k) for legal proceedings or as required by regulatory authorities, government bodies and official requests;

(l) for direct marketing, but only if we obtain your consent (see paragraph 11 below); and

(m) for other purposes directly related to those set out above.

4.2 The personal data we collect may not be used for any other purpose unless:

(a) you have given your explicit consent to use it for the relevant other purpose;

(b) the purpose is directly related to the purpose for which the personal data was collected; or

(c) we are permitted to use the personal data for other purposes pursuant to an exemption or otherwise in accordance with applicable laws and regulations.

5. Transferee

5.1 We may disclose your personal information to the following people:

(a) our employees and officers;

(b) our subsidiaries and their employees and officers;

(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to administer and maintain the Site and process your orders placed through the Site;

(d) Paypal Holdings Inc. and its subsidiaries, and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions for us in relation to our Products or in the course of our business;

(e) suppliers of our Products ("Suppliers") to facilitate the shipment of our Products to you;

(f) other service providers and data processors commissioned by us, such as:

  1. administrative service providers;
  2. IT services and software suppliers;

iii. Data analysis providers;

  1. Service providers for data entry and processing;
  2. Cloud service providers; and
  3. Credit reference agencies.

(g) our insurers and bankers;

(h) our legal, financial and accounting professional advisors;

(i) other companies, organizations or persons to the extent required by applicable law, regulation, legal process or governmental request, or where disclosure is appropriate due to security concerns. This includes sharing your personal information with other companies, organizations or persons for the purposes of fraud protection and fraud prevention; and

(j) other companies, organizations or persons as part of negotiations regarding any merger, sale of company assets, consolidation or reorganization, financing, or acquisition of all or a portion of our business by or into that other company.

5.2 When you make payments to us through payment processors, you will be contracting directly with the payment processor and will be subject to their terms of use and privacy policies. You should review the payment processor's privacy policies and, if applicable and at your discretion, consent to those policies, which are not governed by these PICS or our Privacy Policy.

5.3 If we share your personal data with other individuals, we will ensure the confidentiality of your personal data by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal data.

5.4 We may share your personal data with individuals other than those described in paragraph 5.1 above if we provide you with prior notice and obtain your consent.

6. Cookies

6.1 Our Cookie Policy is part of this Privacy Policy, which enables you to access and use our website.

6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.

6.2 Cookies are used to make websites work better and more efficiently, normally by enabling them to recognize you and remember important information that makes your use of a website more convenient (for example, by remembering your user preferences).

6.3 We use cookies to:

(a) store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;

(b) remember choices you make or information you have provided (such as your user name, language or the region you are in) so that your preferences are remembered for your future visits to our website and you do not have to re-authenticate on your future visits;

(c) analyze how you navigate our website to help us improve its design; and

(d) track your behavior and preferences so we can assess what kind of information and products from us you might be interested in.

6.4 We use:

(a) session cookies, which are unique each time you visit our website; and

(b) persistent cookies, which are not deleted when you close your browser window and are activated each time you visit our website.

6.5 The cookies we use are either:

(a) necessary cookies, which are essential to our website in order to help you move from page to page and use the features of our website;

(b) functionality cookies, which enable our website to remember choices you make and provide more personal features; or

(c) performance cookies, which collect information about your use of our website and help us improve how the website works.

6.6 We use a limited number of third-party cookies; these can be found in our Cookie Policy.

6.7 By continuing to use our website without informing us of your refusal to use cookies or withdrawing your consent, you consent to our use of cookies.

6.8 You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. These settings can usually be found in the "options" or "preferences" menu of your internet browser, or by clicking on the "help" menu in your browser. Removing cookies may affect your use and experience of our website.

6.9 We only store cookies for the duration necessary to perform the function they are used for. This functionality varies depending on the cookie.

7. Data retention

7.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected. We may also retain your personal data for a longer period if necessary to fulfill our contractual or legal obligations.

7.2 Personal data you have provided to us will be destroyed after this retention period.

9. Access and Correction

9.1 You have the right under the PDPO to:

(a) request a copy of your personal data held by us, unless we are exempt from complying with a data access request; and

(b) request that we make any necessary corrections to personal data that you believe is inaccurate after we have complied with a data access request from you. We may refuse a data correction request if we believe the personal data is accurate, an opinion expressed, or the proposed correction is inaccurate.

9.2 If you would like to access or correct your personal data, please contact us.

9.3 We reserve the right to charge a reasonable fee for processing a request to access or correct personal data.

10. Direct marketing

10.1 We may use your collected personal data to market our products directly to you.

10.2 The types of personal data we use for direct marketing purposes are:

□ Your full name;

□ Your email address;

□ I do not object to the use of these types of personal data for direct marketing.

□ I object to the use of the types of personal data listed in the ticked boxes for direct marketing services (but not the other types).

10.3 The direct marketing activities we intend to carry out using your personal data are:

□ Information and promotional material about: our products, similar products you have previously purchased, discounts and other promotions, and information about us that we think you might find useful;

□ Updates relating to our website or products; and

□ festive greetings.

□ I do not object to receiving these types of direct marketing activities.

□ I object to receiving the types of direct marketing activities in the boxes checked (but not the other types).

10.4 Unless you specifically consent, we may not use the types of personal data for the direct marketing activities described in this paragraph 11.

10.5 If we obtain your consent for direct marketing, we may disclose your personal data for direct marketing purposes to the persons listed in paragraph 5.1 above.

10.6 You can ask us to stop using your personal data for direct marketing purposes at any time by emailing us or replying to any direct marketing communication from us with the heading "unsubscribe."